FeM Lifestyle | Confidential – Internal Draft | FM-LEGAL-002 | Version 1

Terms & Conditions

Document ID: FM-LEGAL-002
Version: 0.2 (Draft)
Status: 🟡 Draft
Applicable Region: Bangladesh 🇧🇩
Effective Date: Waiting for Approval
Last Updated: 21 July 2026

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Welcome to FeM

1. Our Commitment to Fair Business

Why are we sharing these Terms & Conditions?

At FeM Lifestyle, we believe that trust is built through honesty, transparency, and clear communication. Many people skip reading Terms & Conditions because they are often filled with complicated legal language. We want to do things differently.

This document is written to help you understand how our website works, what you can expect from us, and what we expect from you. Our goal is not simply to protect our business—it is also to help protect your rights as our customer.

Whether you are visiting our website for the first time or becoming a long-term customer, we want you to feel informed and confident when interacting with FeM.

Our Promise

We promise to:

• Communicate honestly and transparently.
• Treat every customer with fairness and respect.
• Protect your personal information in accordance with our Privacy Policy.
• Continuously improve our products, services, and customer experience.
• Operate our business in accordance with the applicable laws of Bangladesh.

What We Ask From You

In return, we ask you to:

• Use our website responsibly.
• Provide accurate information when requested.
• Respect our policies and other members of the FeM community.
• Contact us whenever something is unclear—we are always happy to help.

We believe a strong relationship is built when both sides understand and respect one another.

2. Introduction

Welcome to FeM Lifestyle (“FeM”, “we”, “our”, or “us”).

These Terms & Conditions explain the rules that apply when you visit or use www.fem.bd, communicate with us, or purchase our products and services.

By using our website, you are entering into an agreement with FeM based on these Terms & Conditions. Please take a few minutes to read them carefully.

If you do not agree with these Terms, we respectfully ask that you do not use our website or services.

Why This Document May Change

FeM is a growing business.

As we introduce new services, improve our website, or respond to changes in Bangladeshi laws and regulations, we may update these Terms & Conditions.

Whenever significant changes are made, we will update the document version and publish the revised Terms on our website.

3. Acceptance of These Terms

What does “accepting these Terms” mean?

When you use our website, you are agreeing to follow the rules described in this document.

You do not need to sign a paper agreement. Simply using our website or our services means you accept these Terms & Conditions.

You accept these Terms when you:

• Browse our website.
• Contact us through our website or official communication channels.
• Create a customer account (when available).
• Place an order.
• Continue using our website after updated Terms have been published.

Why is this important?

These Terms help establish clear expectations for both you and FeM. They explain our responsibilities, your responsibilities, and how we will work together fairly.

4. Who Can Use FeM?

Everyone is welcome to explore our website.

Whether you are simply browsing our collections or planning to make a purchase, we are happy to have you here.

However, by using our website, you confirm that:

You provide accurate information.

Whenever you contact us or place an order, the information you provide should be truthful and complete.

Providing accurate information helps us deliver better service and avoid unnecessary delays or misunderstandings.

You use our website responsibly.

Our website is designed to provide information about our products and services.

You agree not to misuse our website by attempting to interfere with its operation, upload harmful content, or engage in fraudulent activities.

You follow the law.

You agree to use our website in accordance with the applicable laws and regulations of Bangladesh.

Any activity that violates the law or harms other users may result in restricted access to our services.

5. Your FeM Account (Current / Proposed)

Current

At this stage of FeM’s development, customers can browse our website and communicate with us without creating a personal account.

Some services may simply require basic contact information, such as your name, email address, or phone number.

We collect only the information necessary to provide the requested service.

Proposed

As FeM grows, we plan to introduce secure customer accounts to make shopping easier and more personalized.

When this feature becomes available, customers may be able to:

• Track their orders.
• Save delivery addresses.
• View order history.
• Manage personal account information.
• Receive personalized updates and offers (with your consent).

Before launching this feature, we will update these Terms & Conditions and our Privacy Policy to explain how customer accounts work and how your information will be protected.

Keeping Your Account Secure

When customer accounts become available, you will be responsible for maintaining the confidentiality of your login information. If you believe your account has been accessed without your permission, please contact us immediately so we can help protect your account.

Shopping with FeM

Shopping should be simple, transparent, and enjoyable. This section explains how products are displayed, how orders are handled, and what you can expect throughout your shopping experience.

Our goal is to ensure there are no surprises—only clear communication and fair business practices.

6. Products & Product Information

Our Commitment

At FeM, we work hard to present our products as accurately as possible. We want you to know exactly what you’re purchasing before placing an order.

Every product page is prepared with care to help you make an informed decision.

Product Images

We use photographs, graphics, and illustrations to represent our products as accurately as possible.

However, please remember that:

• Colors may appear slightly different depending on your phone, tablet, or computer screen.
• Lighting during photography may also affect how colors appear.

We always aim to represent our products honestly.

Product Descriptions

Each product page may include information such as:

• Product name
• Size
• Color
• Material
• Features
• Care instructions
• Product images

Although we review this information carefully, occasional mistakes may happen. If we discover an error, we will correct it as soon as possible.

Product Availability

Products shown on our website may become unavailable due to:

• High customer demand
• Limited stock
• Supplier changes
• Product discontinuation

If a product becomes unavailable after you place an order, we will contact you promptly and discuss the available options.

7. Prices & Availability

Our Pricing Philosophy

FeM believes pricing should be fair, transparent, and easy to understand.

Unless otherwise stated, all prices displayed on our website are in Bangladeshi Taka (BDT).

Price Changes

As our business grows, prices may occasionally change because of:

• Supplier costs
• Market conditions
• Promotional campaigns
• Seasonal collections

Price changes apply only to future purchases. Confirmed orders will not be affected unless an obvious pricing error has occurred.

Promotional Offers

From time to time, FeM may offer:

• Discounts
• Promotional campaigns
• Special offers
• Limited-time collections

Each promotion may have its own terms, including validity dates and eligibility requirements. These details will always be explained alongside the promotion.

Pricing Errors

Although we carefully review all pricing information, mistakes can occasionally happen.

If we discover a significant pricing error before processing your order, we will contact you and explain the situation. You will have the opportunity to confirm the corrected price or cancel your order without penalty.

8. Placing an Order

Before You Place an Order

Please take a moment to review:

• Product details
• Selected size and color
• Quantity
• Delivery information
• Contact information

Checking your order before submitting it helps avoid delays and unnecessary corrections.

Order Confirmation

After you place an order, you may receive an order confirmation through our available communication channels.

An order confirmation simply acknowledges that we have received your request.

It does not necessarily mean that your order has been accepted or dispatched.

Order Review

Before processing an order, FeM may verify:

• Product availability
• Pricing accuracy
• Delivery information
• Order authenticity

This helps us reduce errors and provide a better customer experience.

When We May Decline or Cancel an Order

Although we aim to fulfil every genuine order, we may cancel or decline an order if:

• The product is unavailable.
• Incorrect pricing has been published.
• The provided customer information is incomplete or inaccurate.
• Fraudulent or suspicious activity is detected.
• We are unable to complete the transaction for operational reasons.

Whenever possible, we will explain the reason and assist you in finding a suitable solution.

9. Payment Methods (Current / Proposed)

Current

Payment options available at checkout will be clearly displayed before you complete your purchase.

Customers will never be charged through hidden or undisclosed payment methods.

Proposed

As FeM continues to grow, we plan to introduce secure online payment options, including:

• Debit and credit cards
• Mobile Financial Services (such as bKash, Nagad, or Rocket)
• Bank payment gateways
• Other secure digital payment solutions

These services will only be activated after proper integration, testing, and security review.

When implemented, this document and our Privacy Policy will be updated accordingly.

10. Shipping & Delivery (Proposed)

Our Goal

We understand that customers expect their orders to arrive safely and on time.

Our future shipping process will be designed to provide reliable delivery across Bangladesh.

Shipping Information

Detailed information regarding:

• Delivery areas
• Estimated delivery times
• Delivery charges
• Delivery procedures

will be published in FM-LEGAL-004 – Shipping Policy before our shipping service officially launches.

Delivery Partners

Proposed

FeM plans to work with trusted courier partners to ensure safe and timely deliveries.

Details of our delivery partners will be shared once these services are available.

11. Returns & Refunds

Customer satisfaction is important to us.

If you experience a genuine issue with your order, we want to resolve it fairly and respectfully.

Before Requesting a Return

We encourage customers to review our Return & Refund Policy to understand:

• Eligible return situations
• Return conditions
• Refund process
• Time limits
• Customer responsibilities

Separate Policy

For clarity and convenience, our complete return process is explained in:

FM-LEGAL-005 — Return & Refund Policy

This allows us to provide more detailed guidance without making these Terms & Conditions unnecessarily long.

Using Our Website Responsibly

At FeM, we believe every customer deserves a safe, respectful, and enjoyable experience. Just as we have responsibilities to you, we also ask you to use our website responsibly.

These guidelines help protect our customers, our business, and the FeM community.

12. How You Can Help Us

A Relationship Built on Mutual Respect

FeM is more than an online store—we are building a community around trust, creativity, and positive experiences.

To help us maintain that environment, we ask every visitor to use our website honestly and responsibly.

12.1 Provide Accurate Information

Whenever you contact us or place an order, please provide accurate and up-to-date information.

This includes your:

• Full name
• Mobile number
• Email address
• Delivery address (when applicable)

Providing correct information helps us:

• Process orders efficiently.
• Deliver products to the correct location.
• Contact you if we need clarification.
• Reduce delays and misunderstandings.

12.2 Respect Our Community

We welcome everyone to interact with FeM in a respectful manner.

We ask that you do not:

• Post abusive, offensive, or discriminatory content.
• Share false or misleading information.
• Harass our employees or other customers.
• Use our communication channels for spam or fraudulent activities.

Our goal is to create a friendly and inclusive environment for everyone.

12.3 Respect Our Website

Our website has been developed to serve our customers.

Please do not attempt to:

• Hack or gain unauthorized access.
• Upload harmful software or viruses.
• Interfere with website performance.
• Copy or manipulate website functions for malicious purposes.

Activities that threaten the security of our website may result in restricted access and, where necessary, legal action under applicable laws.

12.4 Respect Fair Business Practices

We ask customers to use promotions, discounts, and special offers fairly.

Activities such as creating multiple accounts to abuse promotions, placing fraudulent orders, or intentionally disrupting our business operations may result in cancellation of orders or suspension of access to our services.

13. Respecting Creative Work & Intellectual Property

Why This Matters

Every logo, product description, photograph, graphic, illustration, and piece of written content on the FeM website represents the time, creativity, and effort invested by our team and partners.

We believe creativity deserves respect.

What Belongs to FeM

Unless otherwise stated, the following materials are the property of FeM Lifestyle or are used with appropriate permission:

• Brand name
• Logo
• Website design
• Product photography
• Graphics and illustrations
• Written content
• Marketing materials
• Business documents

These materials are protected by applicable intellectual property laws.

Personal Use

You are welcome to browse, share, and reference our content for personal, non-commercial purposes, provided it is done respectfully and without altering its meaning.

Commercial Use

You may not reproduce, copy, modify, sell, distribute, or commercially use FeM’s content without obtaining prior written permission from FeM Lifestyle.

If you are interested in collaborating with us, please contact us first—we are always happy to discuss legitimate partnerships.

14. Third-Party Services & External Links

Why You May See External Links

Sometimes our website may include links to external websites, social media platforms, or third-party services to provide additional information or improve your experience.

These links are provided for your convenience.

Our Responsibility

Although we carefully choose the services we connect with, FeM does not own or control external websites.

Because of this, we cannot guarantee:

• Their accuracy.
• Their availability.
• Their security.
• Their privacy practices.
• Their products or services.

We encourage you to review the policies of any third-party website before sharing personal information or making purchases.

Future Integrations (Proposed)

As FeM grows, we may integrate additional services such as:

• Secure payment gateways
• Courier partners
• Social media platforms
• Analytics tools
• Customer support platforms

Whenever these services become part of our operations, our legal documents will be updated to explain how they work and how your information is handled.

15. Our Commitment and Our Limits

We Are Committed to Serving You

Our team works continuously to provide:

• Accurate product information.
• Reliable customer service.
• A secure shopping experience.
• A website that is available and easy to use.

Customer satisfaction remains one of our highest priorities.

Sometimes Things Don’t Go as Planned

Like any online service, unexpected situations can occur.

For example:

• Internet interruptions
• Technical maintenance
• Supplier delays
• Inventory errors
• Natural disasters
• Government restrictions
• Other events beyond our reasonable control

When these situations arise, we will always do our best to communicate openly and resolve issues as quickly as possible.

Our Responsibility

While we are committed to providing reliable service, FeM cannot guarantee that our website will always operate without interruption or that every product will always be available.

To the extent permitted by applicable law, FeM Lifestyle shall not be responsible for indirect or consequential losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms is intended to limit any rights that customers are entitled to under the applicable laws of Bangladesh.

Our Commitment to Continuous Improvement

We are constantly learning and improving.

As FeM grows, we will continue to improve:

• Our website.
• Our customer service.
• Our products.
• Our internal systems.
• Our policies.

We believe continuous improvement is part of building a brand that customers can trust for many years to come.

Final Information

As FeM grows, our products, services, and website will continue to improve. This final section explains how we manage updates to these Terms & Conditions, which laws apply, and how you can contact us if you have any questions.

16. Changes to These Terms & Conditions

Why Might These Terms Change?

FeM is a growing business. As we introduce new products, services, technologies, or business processes, we may need to update these Terms & Conditions.

Changes may also be required to comply with new laws, government regulations, or improvements to our customer experience.

How We Will Inform You

When significant changes are made:

• We will update the document version.
• We will revise the “Last Updated” date.
• The latest version will always be available on our official website.

For major changes that directly affect customers, we may also announce them through our official communication channels.

Continued Use of Our Website

By continuing to use our website after updated Terms have been published, you acknowledge the revised Terms & Conditions.

If you disagree with any significant changes, you may stop using our website or contact us with your concerns.

17. Governing Law & Dispute Resolution

Our Legal Foundation

FeM Lifestyle is a Bangladesh-based business.

These Terms & Conditions are governed by the applicable laws and regulations of the People’s Republic of Bangladesh.

If a Dispute Arises

We sincerely hope that any misunderstanding can be resolved through respectful communication.

If you ever experience an issue, we encourage you to contact us first so we have an opportunity to understand the situation and work toward a fair solution.

If a dispute cannot be resolved through discussion, it may be handled by the appropriate courts or authorities in Bangladesh, in accordance with applicable law.

18. Contact Us

We’re Here to Help

If you have any questions about these Terms & Conditions, our policies, or any of our services, we encourage you to contact us.

We believe good communication is an important part of building long-term trust.

Contact Information

Company Name
FeM Lifestyle

Website
www.fem.bd

Email
hello@fem.bd

Business Hours (Proposed)
Sunday – Thursday
10:00 AM – 6:00 PM (Bangladesh Time)

Social Media (Proposed)
Official Facebook Page
Official Instagram Page

As FeM grows, additional contact channels such as live chat or customer support hotlines may be introduced and reflected in this document.

19. Document Credits

Prepared Under the Direction of

Muhfuj Mamun
 R&D & Operations
FeM Lifestyle

Strategy & Systems Contribution

NOVA
Chief Strategy & Systems Officer (CSSO)

Business Strategy
Business Operating System (BOS) Development
Systems Design & Documentation
Policy & Process Framework Development

Document Ownership

This document has been developed exclusively for FeM Lifestyle.

It forms part of FeM’s official Business Operating System (BOS) and serves as a foundational legal document for the company’s operations within Bangladesh.

All official versions of this document are maintained under FeM’s document control system.

20. Document Control

Item	Information
Document ID	FM-LEGAL-002
Document Title	Terms & Conditions
Version	0.1 (Draft)
Status	🟡 Draft
Document Owner	FeM Lifestyle
Prepared Under the Direction of	Muhfuj Mamun
Strategic & Systems Contribution	NOVA
Applicable Region	Bangladesh
Language	English
Next Review	Before Official Launch
Related Documents	FM-LEGAL-001 Privacy Policy FM-LEGAL-004 Shipping Policy (Proposed) FM-LEGAL-005 Return & Refund Policy (Proposed)

Closing Statement

Thank you for taking the time to read our Terms & Conditions.

At FeM Lifestyle, we believe that trust is earned through honesty, transparency, and consistency. These Terms are not intended to create unnecessary complexity—they are here to help you understand how we do business and what you can expect from us.

As our brand continues to grow, we remain committed to improving not only our products and services but also the way we communicate with our customers.

Thank you for being part of the FeM journey.

— Team FeM